We understand that plans can change. Our cancellation policy aims to provide flexibility for our guests while ensuring we can continue our vital conservation work.
- Cancellations 14 days or more before check-in:
- Full refund of the booking amount.
- Cancellations 7 to 13 days before check-in:
- Refund of 50% of the booking amount.
- Cancellations less than 7 days before check-in:
- No refund.
Rescheduling
- Guests may request to reschedule their booking without penalty if the request is made at least 7 days before check-in. Rescheduling is subject to availability.
No-shows
- If you do not check in on the scheduled date and have not contacted us, the booking will be treated as a cancellation with no refund issued.
Special Circumstances
We recognise that unforeseen events can occur. If you need to cancel due to illness, natural disasters, or other emergencies, please contact us as soon as possible. Refunds or credits in such cases will be considered at our discretion.
Travel Insurance
We strongly recommend purchasing travel insurance to cover unexpected cancellations or changes to your plans.
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